Listening and Understanding Each Other: Rules, Communication and Conflict Resolution

How can we resolve disagreements without aggression? Why is it important to be heard and to participate in decisions that affect our lives?

These were some of the questions explored during a group workshop with unaccompanied children living at the Family-Type Accommodation Centre on Tsar Simeon Street in Sofia, conducted by the Council of Refugee Women in Bulgaria as part of the SAVE – Speak Out Against Violence project.

Through discussions and practical examples, participants explored everyday situations in which conflicts arise – from misunderstandings between peers to difficulties in following shared rules. The children shared their perspectives and discussed how accumulated tension, lack of trust, and communication difficulties can deepen disagreements.

Particular attention was given to constructive ways of managing conflicts, including active listening, staying calm, seeking support, and finding compromises. Participants also discussed the importance of having opportunities to express their opinions and be involved in decisions affecting their daily lives.The workshop encouraged children to recognize their own emotions, respect different perspectives, and seek constructive solutions. Building a safe and supportive environment begins with dialogue, mutual respect, and trust

This project has received funding from the European Union’s CERV programme under Grant Agreement No 101138279, the Daphne-CHILD programme with Eurochild and Terre des hommes.

Eurochild plays a leading role in the project. For more information, visit: https://eurochild.org/.

Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union. Neither the European Union nor the granting authority can be held responsible for them.

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