The social mediators of CRWB are representatives of the Bulgarian and Middle Eastern culture. They speak Bulgarian, Arabic, Farsi and English, undergo mandatory in-service training and follow-up training on a number of topics such as: the humanitarian context of working with people fleeing armed conflict; protection of children at risk; difficulties in social adaptation, measures in cases of domestic violence and gender-based violence; crisis response and development of a security plan and others. Part of the team of social mediators is based in the field, in the regional reception centers of the State Agency for Refugees at the Council of Ministers (SAR at the Council of Ministers) in Sofia.

Through the social mediation program, people seeking protection get the opportunity for direct access to social support in the form of translation and facilitation of communication, accompaniment to government institutions, social counseling and information, covering emergency health and social costs for vulnerable people.

The same support is given to people who have received international protection and settled in Bulgaria. They are assisted in their efforts to adapt to a different and unfamiliar social, health and educational system. Social mediators provide support on cases related to education – enrollment in schools and kindergartens, registration in the health system, social information and access to social services in the community and more.