Beneficiary satisfaction and impact note 2022

At the beginning of 2023, CRWB conducted a survey on the satisfaction of the beneficiaries and the impact on them, for the period from 2019 to the time of the survey. We are extremely grateful to all respondents for agreeing to take part in it. Among them, the largest percentage were Ukrainian citizens who received temporary protection. Among those questioned were also refugees granted humanitarian or refugee status, living at external addresses, as well as asylum seekers, placed in the reception registration centers of the State Agency for Refugees. The countries of origin of the people, who took part in this questionnaire are mainly Ukraine, Syria, Afghanistan, Iraq, Iran and others. The respondents were aged between 15 and 65+ years, with the largest percentage of them aged between 30 and 39 years (31.5%) and 24 to 29 years (25.6%). The gender ratio is male 26.5% to female 73.5%. More than 80% of the respondents are beneficiaries who sought support from the CRWB team in 2022.

Among the services provided by CRWB to the responding beneficiaries are:

  • Enrollment of children in schools or kindergartens – 2.5%
  • Legal situation – 3.5%
  • Employment – 3.8%
  • Integration – 5.4%
  • Physical condition – 5.4%
  • Physical health – 8.5%
  • Purchase of medicines – 9.1%
  • Access to healthcare – 10.1%
  • Mental health – 12.9%
  • Improvement of their financial situation – 18.3%
  • Nutrition – 19.6%
  • Others – 0.9%

According to the general data, the services provided by CRWB had a positive impact on the lives of 85% of the beneficiaries, with 82% giving a rating between 8 and 10 (10 being the maximum). This makes the average rating given by the beneficiaries 8.56/10. The main areas of positive impact are improving access to food and helping several thousand children and adults not suffer from malnutrition, gain financial independence, get access to mental health care and to the health care system. All these factors are vital to ensure a dignified and stable life. The main way beneficiaries find out about CRWB is through a recommendation from their relatives (47.4%) or acquaintances (12%), with a total of 96% of refugees and asylum seekers questioned saying they would recommend CRWB to family and friends which shows complete satisfaction with the organization and trust in the team.

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The need has faces, but no nationality. The manner of donation is as important as the act itself. Solidarity only makes sense when emotions are combined with reason and trust is not broken, but preserved and stimulated.

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