Community Mobilization Officer

Council of Refugee Women in Bulgaria is a registered non-governmental organization, based in Sofia, Bulgaria, that supports refugee and asylum-seeking women and their families in their journey towards resilience and empowerment. Established in 2003 by 9 refugee women, CRWB is the first refugee-led and women-led organisation of the country that offers humanitarian donations, social and emergency assistance, as well as cultural and empowerment services for refugees, asylum-seekers and Ukrainian citizens with temporary protection. Partner of the United Nations High Commissionner for Refugees since 15 years, CRWB will implement in 2024 the « Empowering Lives » project, funded by UNHCR. This project includes a large range of activities, among which the implementation of a Community Mobilization Program for 12 months, in line of UNHCR standards, composed of: 

– 10 « Nice to Meet You » events: designed to foster cultural exchange, these events will gather Bulgarian adults and children, with refugees and asylum seekers children and adults around a cultural sharing activities and discussion. 

– 2 « Advocating for Refugees Together » exhibitions: developed in partnership with the association Etudes of Sofia, CRW aim to launch 2 public exhibitions showcasing refugees and asylum seekers faces, voices and histories in Sofia’s public spaces, to bring beneficiaries back in the center of the public debate. 

– 2 awareness-raising campaigns: in order to highlight refugees’ needs and interests in the host society, the project includes the implementation of a large scale awareness campaign around the International Refugee Day, and a second one to advocate for women’s right at the occasion of the 16 Days of Activism starting in November 25th, 2024. 

Supported by the Project Manager and the Reporting and Analyst Officer, the Community Mobilization Officer will be in charge of the development, planning, execution and reporting of these 14 events within 12 months, and the mobilisation of the Bulgarian and refugee communities around a greater dialogue and tolerance. The Community Mobilization Officer at CRWB plays a crucial role in promoting awareness, understanding, and unity among civil society members and beneficiaries.


– Strategic Outreach Planning: the Community and Mobilization Officer (CMO) develops comprehensive strategies for impactful community outreach, considering cultural nuances and diverse audience sensitivities. He/she collaborates with the Reporting and Analyst Officer to align activities with UNHCR guidelines and establish a robust measurement framework.

– Awareness-Raising Campaigns: the CMO executes 2 awareness campaigns in alignment with UNHCR guidelines, focusing on World Refugee Day (June 20, 2023) and the International Day for the Elimination of Violence against Women (November 25, 2023), including the 16 Days of Activism. He/she coordinates campaign activities across various channels, such as radio, television, website, social media, physical events, expos, forums, and printed advertising. He/she develops and implement impact assessment measures, including key performance indicators, to evaluate campaign success.

– Cultural Exchange Events: the CMO organizes 10 “Nice to Meet You” intercultural meetings in Bulgaria, fostering connections between unaccompanied minors, teenagers, adults, and external facilitators. He/she ensures inclusivity in participation, balancing representation across civil society and beneficiaries, and promoting dialogue and understanding.

– Advocating for Refugees Together (A.R.T) Project: the CMO collaborates with the Etudes of Sofia photographers’ association to produce a series of photographs showcasing the stories of refugees, asylum seekers, stateless individuals, and beneficiaries of temporary protection. He/she coordinates the logistics of outdoor and indoor exhibitions, strategically placing the faces and stories of marginalized populations at the center of society.

– Logistics and Documentation: the CMO documents all activities with the assistance of an external photographer, ensuring consent from participants for image usage. He/she oversees the deployment of activities, establishing partnerships with broadcasters, moderators, event venues, and photographers.

– Community Engagement and Connection: the CMO actively engages with communities to foster exchange, understanding, and connection, bridging gaps between diverse populations. He/she collaborates with the Chairperson, Project Manager, Reporting & Analyst Officer and other team members to ensure seamless integration of community mobilization efforts.

– Impact Assessment: the CMO contributes to the development and implementation of robust impact assessment measures, evaluating the success and effectiveness of outreach activities.



– At least 3 years of relevant experience in community engagement programs or as Public Information Officer. 

– Proven experience in organizing awareness campaigns, cultural events and community engagement activities. 

– Experience working with asylum seekers and refugees, as well as with civil society. 


– Master’s Degree in relevant field, such as Communications, Public Relations or Social Sciences. 

– Or Bachelor’s Degree in the relevant field with 6 years of relevant experience. 


– Strong understanding of refugees issues, cultural dynamics and sensitivity to diverse audiences. 

– Proven ability to work collaboratively with diverse stakeholders.

– Proven ability to work in a multicultural setting and measure the impact of outreach activities. 

– Excellent organizational, communication and interpersonal skills. 


This position is a full-time position of 40 hours per week, with 30 minutes for lunch break, based in CRWB central office, in Sofia, Bulgaria, from January 2nd to December 31st, 2024. The Officer will benefit from a transport card, a professional telephone and computer. The Officer reports its activity to the Project Manager. 


Please send your CV to:

Application deadline: 05/01/2024

Contact phone: 0878 136 321


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Phone number:

0878 136 321

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