Why support us

Dear Donors,

We present you this guidebook that we wrote spontaneously in order to focus our mutual energy and compassion in a direction which will lead to visible and meaningful results.

We are doing this, because we believe the way we donate is as much important as the act of donation itself. Because solidarity only makes sense if we act with both emotion and reason, and when we do not breach our trust, but keep it and encourage it instead.

Every donation for refugees includes the following steps: information, preparation, aid collection, sorting, transport, distribution, volunteering, and transfer. We would focus specifically on publicity and reporting of all these activities


Try to get to know what people really need, before you donate. You can do this with a request on our Facebook page, via e-mail, or on the phone (0876 766588), or in one of the joint support groups on Facebook, where the current needs are being shared on a regular basis.


Submit your donation at a collection point, because it would be best if all the required amount of goods is collected, prior to being given to the beneficiaries. It would not be appropriate to bring it directly to a refugee center, if for example one hundred children inhabit it, and you only have ten packs of diapers.


In any case, your donation shall be sorted in advance: all clothes should be washed and clean, and shall be sorted by age, season, and gender. If possible, pack them in different boxes or bags.


You could be a huge help, if you can provide warehouse or storage rooms, which should be guarded and secure and should meet the basic hygiene requirements.


You can support a donation campaign with transport and logistics -  by transportation the donations to the office, to the beneficiaries or to a warehouse.


In order to distribute all donations among the RRCs by the State Agency for Refugees, you should first obtain a permit certificate from the Agency. All documents, related with the donation and with the donors/donor organization, involved in the charitable activity, should be presented to the  Agency`s representatives.

All donations shall be distributed equally and fair, therefore you would need the support and help of volunteers and translators, and to have a list, provided by the SAR or by the people in charge among the refugee groups. It would be pointless to leave a donation in a yard, or warehouse, or to a private individual, because this way you might start a conflict and the respective aid might not reach its beneficiaries. We implement different manners for aid distribution: usually per family, but often also to women, men, or children only, when the specific situation requires such approach.


It would not be acceptable to make donations with advertising purposes strictly. Publicity is allowed and tolerated only if the donation should be reported before the donor, or in order to stimulate further donations. It is now allowed to take photos of refugees, unless agree to that in advance. Only with one wrong photo that reaches the media, you could endanger the life of the whole family of a refugee, which still lives in the country of origin. Taking pictures of children is usually tempting, but it is also not allowed without and agreement from the parents. We would not recommend taking photos of injured or disabled people, or of people in a moment of mourning, pain and suffering. If it is mandatory for some reason, the copy and context should correspond with the highest professional and ethical standards.


When you are engaged to collect aid on behalf of other persons, the report before the donors is mandatory. Trust is the most valuable capital of giving, so it shall be preserved.

Non-monetary donations


All cloths should be washed, ironed and folded, as well as sorted for men, women, and children, for different ages and sizes. The current season shall be taken into account. The donor should also observe the culture of the beneficiaries: it would not be appropriate to donate deep cleavage clothes, too extravagant clothing, etc.


Shoes shall be undamaged, disinfected, and clean, an again – sorted by gender and size. 


We would not recommend medicine donation, unless there is already a medical prescription and you would donate money for the prescribed medicine strictly. All other medicine which do not require a prescription can be purchased, but should not be used without consulting a pharmacist. Self-treatment shall be limited; it is not to be recommended. After a medical examination, the next step would be to contact the regional health center and to coordinate with their specialists the medicine distribution.


Dolls, toy cars, sport balls, rubber toys, etc, are accepted. Please, avoid military games, guns, or any other toys that teach aggression and provoke negative or violent psychological associations. 

What else is there to donate?

Hygiene and sanitary materials, diapers, toilet paper, sanitary napkins, soap, toothpaste and toothbrushes, cleansing wipes, emergency supplies, bottled water, coloring books for kids, pencils, crayons, pens, books, notebooks.


You can transfer monetary donations to the bank account of the Council of Refugee Women in Bulgaria.

Bank: DSK, IBAN: BG75STSA93000020753054, BIC: STSABGSF

We would not recommend you to donate money to a refugee in the presence of other refugees, because this creates suspense in the communication environment. If you have decided to support a particular family, do it discretely, with the required ethics and respect to their dignity.


Where can we donate?

“Council of Refugee Women in Bulgaria“

Sofia 1000, Ekzarh Yosif Street 95

Phone: +359 876 766 588