We present you a Video Guide for refugees and asylum seekers, created by our colleagues Caritas Sofia and developed by Supernovi films with the financial support of Experian Bulgaria. 

This Video Guide includes an animated informational movie, 17 – 19 minutes length, with voiceover and subtitles in five languages: English, Arabic, Farsi, Kurdish and Pashtu.

Main topics:

Refugee and Humanitarian Status procedure

Oblgations before the Law


Medical Aid

Adress of Registration

Personal Hygiene 

Education – from the Nursery to the University

Labor in Bulgaria

Personal bank account

Public transport in Sofia


In case of emergency



Traditions and Culture

National holidays

The following information has been coordinated and approved by the State Agency for Refugees with the Council of Ministers. 

For more information and collaboration, do not hesitate to contacts us or our partner organizations. 

In case of emergency, you can contact our representatives in your mother language. 

Contact for Arabic speaking persons: +359 878 607 550

Contact for Farsi/Dari speaking persons: +359 878 952 691